![]() "So how do you bridge that gap?" he asks. "The problem for Fortune 500 companies is that we're an email-driven world," he says, and groups that embrace chat tend to move away from using email. It is focused on leveraging tools in the Office 365 Suite - namely Yammer and Teams, Cavalcanto says. The company is now evaluating collaboration tools and considering how and whether group chat programs fit into the enterprise. Small groups at Exelon have used different chat tools, says Jay Cavalcanto, vice president, cloud and infrastructure engineering at the energy company, which employs 34,000 people and had over $34 billion in revenue in 2015. At the same time, small groups within the company may use their own favorite chat programs. Large companies may have some kind of enterprisewide chat in place, for example Google Hangouts or Cisco Jabber. How group chat fits into a collaboration strategy in the enterprise depends on the organization, Preset says. Instead, teams within an organization will start proselytizing about their chat program, and it grows organically from there. "It's very rare for us to hear from a large-scale enterprise that has gone all in on a workstream collaboration tool like Slack or HipChat or their competitors," says Preset. ![]() The use of these tools almost always starts with small groups, not the IT department. They enable multi-party as well as one-to-one chat, allow the sharing of files, often include video and voice capabilities, and can be integrated with third-party systems. However they're referred to, these programs have collaborative features that specifically go beyond the functions of instant messaging, says Adam Preset, a research director for digital workplace at Gartner. Research firm IDC calls it " workplace application messaging," Forrester calls it " team messaging," and Gartner uses the term "workstream collaboration tool." Read on for insight from senior tech leaders on which aspects of chat need IT's attention and which they can safely ignore. In reality, Slack's name evolved from the acronym for " searchable log of all conversation and knowledge," but Soroker's larger point is one shared among many enterprise teams - group chat can be a powerful collaboration tool, or powerfully distracting. "It plays into this idea that you can slack off more efficiently." "It's called 'Slack' for a reason, right?" quips Andrei Soroker, CEO and founder of Sameroom, a product that aims to connect various chat programs together. ![]() While there's broad agreement that group chat can be a productive collaboration and communications tool, there is also the potential for abuse. Should IT pick one program to standardize across the company, or let each department or business unit choose its own tool? How much control should IT assert? How can it maintain compliance without sapping productivity?Ī look at chat services through the ages, compiled by chat software integrator Sameroom. Atlassian, Basecamp, ChatWork and Cisco also have chat offerings in the mix, among many other players.Īs group chat infiltrates large corporations, the IT department faces the prospect of how, or even whether, to manage these programs as formal collaboration tools. Slack is currently leading the latest charge, with Microsoft Teams aiming to capture some of Slack's audience. (Ironically, IT employees were often part of those technical teams.)Īll that has changed in the past few years as chat has gone mainstream. Typically, chat was popular among technical teams, but was not officially sanctioned.
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